CERTIFICATIONS - CREDENTIALS MEMBERSHIPS
High Quality Translation and Interpretation Services
Certifications
Translation - Certifications - Credentials
We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB 131.10-2017 and by the International Organization for Standardization ISO 17100 Translation Services Standard.
The Canadian and the ISO Standards set out the process and the requirements that form the principal basis for the provision of high quality professional translation services. They not only take into account the translation process itself, but also all of the other steps that are involved in the supply of the service in question. One of the key aspects in the standards is the quality assurance process. The establishment of working procedures, which lead to satisfying the standards, help to highlight the professional nature of a Translation Service Provider (TSP) that provides added value to the translations received from translators before delivery to the end customer.
Both the CAN CGSB 131.10-2017 and the ISO 17100 Certifications are granted after a comprehensive review of the QA processes of the Translation Service Provider (TSP) through an independent audit. National Standards for Translation Services – AILIA
Interpretation | Certifications – Credentials
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – AILIA – NSGCIS We are proud of our Certification | Credentials which offer our clients a strong Quality Guarantee.
We have been certified since the inception of the certification scheme and renew it through an independent audit every 2 years. National Standards for Interpreting Services – AILIA
Our Director, Lola Bendana, has been involved in the creation, development and review of National and International Standards since their inception.
Accreditation
Multi-Languages Corporation is the only translation and interpreting agency in Toronto to have accreditation by the Better Business Bureau (as of Sep 2020). We have been accredited since 2013.
In an age where profits and competition seem to be the priority, ethics is not valued as it should be.
Multi-Languages stepped up once again to guarantee its commitment to quality and integrity to clients, translators, interpreters as well as to the public. We will not compromise the trust that you have placed in us! Better Business Bureau Standards for Trust.
- Build Trust
- Advertise Honestly
- Tell the Truth
- Be Transparent
- Honor Promises
- Be Responsive
- Safeguard Privacy
- Embody Integrity
Better Business Bureau Vision
“An ethical marketplace where buyers and sellers can trust each other.” “BBB Accreditation is an honor and not every company is eligible. Businesses that meet our high standards are invited to join BBB. BBB ensures that high standards for trust are set and maintained.“ Multi-Languages has been accredited with the BBB as of October 2013. National Award for Outstanding Contribution to the Translation Sector Lola Bendana, Multi-Languages Director, won the 2007 Canadian National Award for Outstanding Contribution to the Translation Sector presented by the Language Industry Association of Canada, AILIA.